Portal Login, Self-Registration & Public Quick Links
support.fmtasia.com/#login
Module Purpose & Architecture: The unified entry point for both client users (Customers) and support engineers (Agents/Admins). Branded with the Fullmoon Technologies dual-moon identity, it supports password authentication, Single Sign-On (SSO via Microsoft Entra ID, Google Workspace, or SAML 2.0), self-service account registration, password recovery, and curated Public Quick Links.
⚙️ Step-by-Step Controls & Configuration Walkthrough
- Sign In (
Username / Email&Password): Enter your registered corporate or school email address and password. If your organization uses SSO (configured underSettings → Security → Third-Party Applications), click the corresponding SSO provider button below the login form. - New User Self-Registration (
Create a new account): When enabled by the administrator, new external users can register an account directly, receive an automated email verification link, and immediately get mapped to their Organization based on their email domain (e.g.,@stxavier.edu). - Password Recovery (
Forgot your password?): Sends a time-limited cryptographic reset token via your configured outbound SMTP/Microsoft 365 channel. - Public Quick Links Strip: Displays administrator-curated links (managed under
Manage → Public Links) at the bottom of the login screen so visitors can jump straight to the Public Knowledge Base (/help) or documentation hub without logging in.
💡 Enterprise Best Practice: Enable Domain-Based Organization Mapping (Manage -> Organizations) before turning on self-registration so every verified user from a client domain automatically inherits their company's SLA and shared ticket visibility.