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CUSTOM-TRAINED PRIVATE AI · LUNADESK & LUNA AI USE CASES

One AI engine. Custom-trained for your world.

Luna AI isn't a generic chatbot. We train your private AI agent directly on your school policies and curriculum, your product line specifications, or your institution's internal rules and workflows—so it answers with 100% authority and hands off complex requests seamlessly to LunaDesk.

⚡ Test Luna AI on Your Website in 60s → Request 14-Day Custom Trial
🟢 Adaptive Domain Training
Upload PDFs, policy handbooks, product sheets, or website URLs—Luna AI indexes your exact rules on private local infrastructure.
✨ Zero OpenAI Data Sharing · GDPR & PDPA Sovereign
HOW LUNA AI ADAPTS TO ANY ORGANIZATION

Trained on your documents. Guardrailed by your rules.

Every organization has its own terminology, policies, and escalation paths. Here is how we tailor Luna AI and LunaDesk to your exact use case in under 48 hours.

Step 1 · Knowledge Ingestion

Feed Your Handbooks, Catalogs & SOPs

Point Luna AI at your website URLs or upload PDF policy manuals, curriculum guides, product spec sheets, warranty rules, and internal SOPs.

Step 2 · Role & Policy Guardrails

Define Tone, Languages & Escalation Rules

Configure strict source-grounding so Luna AI answers only from your approved knowledge base in English, Thai, Bahasa, Tagalog, Mandarin, or Spanish.

Step 3 · Omnichannel + LunaDesk Handoff

Instant Resolution or Pre-Triaged Ticket

Luna AI resolves repetitive questions 24/7 on Web, WhatsApp, or Email—and when human approval is needed, opens a tagged, summarized ticket in LunaDesk.

Use Case 1 · Education (K-12, International Schools & Universities)

24/7 School Policy, Curriculum & Parent/Student Concierge

Parents and students ask hundreds of recurring questions every week—especially during admissions, exam periods, and start-of-term onboarding. Luna AI acts as your school's 24/7 multilingual concierge across your website, parent portal, and WhatsApp.

What Luna AI Is Trained On For Schools:
📘 Parent & Student Handbooks 🎓 IB / IGCSE / National Curriculum Guides 📅 Term Dates & Bell Schedules 🚌 Bus Routes & Uniform Policy 💳 Tuition Fees & Admissions Rules 💻 1:1 iPad/Chromebook & Safeguarding Policies
  • Answers parent & prospective family questions 24/7 in their native language
  • Automatically routes Admissions inquiries, IT device issues, and Attendance notes into dedicated LunaDesk queues
🎓 International School AI Concierge ● Trained on School Handbook
Parent Inquiry · 9:42 PM "What is the school's absence policy if my son misses an IB Mock Exam due to illness, and how do we request a loaner MacBook from IT?"
✨ Luna AI — School Policy & Curriculum Agent Per Section 4.2 of the Senior School Assessment Policy, if a student misses an IB Mock Exam due to illness:
1. Notify the Secondary Office before 8:00 AM via the Parent Portal.
2. Submit a signed medical certificate within 48 hours so the IB Coordinator can schedule a seated make-up paper.

For a 1:1 Loaner MacBook, students can collect a temporary device from the 2nd Floor ICT Genius Bar with a valid student ID. Would you like me to reserve a loaner MacBook with Campus IT for tomorrow morning?
📄 Cited: Senior_Assessment_Policy_2026.pdf (p. 14) 🎫 1-Click: Open ICT Loaner Ticket
Use Case 2 · Product Companies, Distributors & B2B/B2C Support

Product Line Specialist, Troubleshooting & Warranty Agent

When customers, resellers, or field engineers need fast answers across dozens or hundreds of SKUs, Luna AI knows every specification, compatibility rule, and troubleshooting step—and helps your support agents reply 5× faster.

What Luna AI Is Trained On For Product Lines:
📦 Complete SKU Catalogs & Spec Sheets 🔌 Hardware / Software Compatibility Matrices 🛠️ Troubleshooting & Setup Manuals 🛡️ Warranty, RMA & Return Policies 🏷️ Licensing Tiers & Reseller Playbooks
  • Resolves up to 80% of Tier-1 technical and compatibility questions without human wait times
  • When an RMA or replacement is needed, collects serial numbers & photos and opens a pre-tagged LunaDesk ticket
🛠️ Product Line & Technical Support AI ● Trained on 420 SKU Manuals
Customer / Reseller · 2:15 PM "Is the Pro-X800 gateway compatible with legacy RS-485 sensors on firmware v3.4, and is power surge damage covered under standard warranty?"
✨ Luna AI — Product Technical Specialist Yes—the Pro-X800 Gateway supports legacy RS-485 Modbus sensors on Firmware v3.4+ via Terminal Block B (set DIP switch #2 to ON for 120Ω termination).

Regarding warranty: under Section 6 of the Limited Hardware Warranty, external lightning or power surges are excluded from the standard 2-year warranty unless covered by an active ProCare Plus plan. Would you like me to check your serial number's coverage or open an RMA diagnostic ticket in LunaDesk?
📄 Cited: Pro-X800_Installation_Guide_v3.4.pdf 🎫 1-Click: Verify Serial & Open RMA
Use Case 3 · Public Institutions, Government Agencies & Enterprises

Institutional Rules, Internal SOPs & Member/Employee Helpdesk

Large institutions, ministries, and multi-branch enterprises run on strict procedures, compliance bylaws, and approval hierarchies. Luna AI gives staff, regional offices, and citizens instant, regulation-cited answers while keeping all data 100% sovereign on private servers.

What Luna AI Is Trained On For Institutions:
⚖️ Institutional Bylaws & Regulatory Directives 📋 Standard Operating Procedures (SOPs) 📑 Procurement & Budget Approval Thresholds 👥 HR, Leave & Onboarding Policies 🔒 IT Security & Data Privacy Rules
  • Eliminates internal bottlenecks by guiding staff and citizens through exact required forms and compliance rules
  • 100% private local Ollama AI deployment ensures zero confidential institutional documents ever leave your server
🏛️ Institutional Policy & SOP Concierge ● 100% Sovereign Private AI
Regional Department Officer · 11:08 AM "What is the official approval procedure and required documentation for regional IT equipment purchases between $10,000 and $50,000?"
✨ Luna AI — Institutional Compliance & SOP Agent Under Procurement Directive 2026-08 (Tier-2 Capital Expenditure), purchases between $10,000 and $50,000 require:
1. Three (3) written vendor quotations from accredited suppliers.
2. A completed Form PR-204 (Technical Justification Brief) signed by your Regional Director.
3. Budget clearance verification from Finance.

Once uploaded to the LunaDesk Procurement Queue, the SLA for Committee review is 3 business days. Shall I open a pre-formatted Tier-2 Procurement Request ticket for you now?
📄 Cited: Procurement_Directive_2026_08.pdf (Sec 3.1) 🎫 1-Click: Start Form PR-204 Ticket
Use Case 4 · Conferences, Exhibitions & B2B Commercial Teams

LunaCards Digital Identity + 24/7 Event Lead AI Concierge

When executives meet prospects at conferences or boardrooms, scanning a LunaCards QR code doesn't just save a contact card—it launches an AI-powered commercial concierge trained on your solution briefs, case studies, and pricing tiers.

What Luna AI Is Trained On For Commercial Teams:
📊 Solution Decks & Executive One-Pagers 🏆 Regional Case Studies & ROI Benchmarks 💰 Licensing Models & Partner Margin Rules 🔐 Security & Architecture Whitepapers
  • Captures two-way prospect contact details via LunaCards and answers technical/commercial questions on the spot
  • Logs every event lead directly into your LunaDesk commercial pipeline with full conversation context
🪪 LunaCards + B2B Deal Concierge ● Triggered via QR Card Scan
Conference Prospect · 4:30 PM "We met at the booth—can your platform be deployed on-premises for a 15,000-student school group, and how does partner deal registration work?"
✨ Luna AI — Executive Commercial Concierge Great meeting you! Yes:
• On-Premises / Self-Hosted Option: We offer a turnkey self-hosted license ($1,950 one-time setup) deployed on your own cloud or campus servers with unlimited agents.
• Partner Deal Registration: Approved channel partners receive a 120-day Deal Registration lock and protected margin tiers.

I have logged your contact details from your scan—would you like to book a 20-minute architecture call for next Tuesday?
📄 Cited: Partner_Commercial_Playbook_2026.pdf 📅 1-Click: Book 20-Min Strategy Call

See how Luna AI answers questions from your own website in 60 seconds.

Enter your school, company, or institution URL into our live generator—or request a 14-day custom trial trained on your PDF handbooks and product manuals.